Hospitality
Having previously worked extensively with Yelp and Deliveroo, we have vast experience in supporting many bars, pubs, restaurants and coffee shops, helping them to build deeper relationships with their customers. In fact, being total foodies ourselves means we spend a lot of time eating and brainstorming how service-based businesses can leverage their customer relationships to unlock new and exciting ways that reward both business owners and customers alike.
Services We Offer:
"Customers Into Community" Playbook
Are you tired of merely focusing on keeping your business afloat? It's time to shift your perspective and explore ways to grow and harness the power of your loyal customer base. Our expert support and guidance will help you transform your business into a thriving community-led operation that can weather any storms that come your way.
Our 'Customers into Community' framework is a comprehensive, step-by-step process designed to turn your regular customers into highly-engaged local and online communities. We believe that a strong customer community can be a driving force for your success, and we are here to guide you every step of the way.
What areas do we focus on?
Rewarding and Recognizing Your Top Customers: We understand the importance of appreciating and incentivizing your most loyal patrons. Our creative strategies will help you identify these valuable customers and create personalised rewards that keep them coming back for more.
Building Local Activation Ambassador Squads: Empower your community by establishing local activation ambassador squads. These passionate advocates will spread the word about your business, fostering a sense of belonging and encouraging others to become part of your growing community.
Leveraging Events and Customer Feedback: We'll show you how to maximize the potential of events and customer feedback. Turn your gatherings into memorable experiences that leave a lasting impression on attendees, while also gathering valuable insights to improve your services.
Sparking Conversations Far and Wide: Our proven methods will not only delight your existing customers but also generate buzz and excitement around your brand. Watch as word-of-mouth spreads like wildfire, attracting new customers from far and wide.
Why choose us?
Expertise: Our team of seasoned professionals has extensive experience in community building and customer engagement. We know what it takes to foster a thriving community around your brand.
Tailored Approach: We understand that every business is unique. Our strategies will are customised to fit your specific needs and goals, ensuring maximum impact and success.
Future-Ready: In a rapidly changing business landscape, having a loyal and engaged customer community is a powerful asset. Our approach will prepare your business for any challenges that lie ahead.
Lasting Results: Our 'Customers into Community' framework is not just about short-term gains; it's about creating a sustainable community that will support your business for years to come.
Growth Rocket - Looking to turbocharge specific areas of your business? We have helped businesses of all shapes and sizes achieve massive growth across social, discord/forum engagement, business development and collaboration with other projects.
Current availability for consulting engagements: One Off Call, One Month Growth Package, Monthly Retainer
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