Fulfilment Policy
The following terms and conditions (the "Agreement") administers the use of the communityrocket.co website and services (“Services”) advertised and available on or at the communityrocket.co website (the "Website"). The Community Rocket Website and Service is owned and operated by Hey Super Fans LTD ("Hey Super Fans LTD"). The Website is offered subject to your (the "User" or "you") acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be modified and published from time to time on the Website by Hey Super Fans LTD – including, Pricing, Refund, Privacy Policy and others. If you disagree with this Agreement, please refrain from using the Website.
Hey Super Fans LTD offers a refund policy adhering to the policies mentioned.
1. Access & User Information
In order to purchase services on the Website, the User may fill the contact form on the Website (including filling out all required personal information). The User must notify Hey Super Fans LTD immediately of any breach of security or unauthorized use of its account.
Hey Super Fans LTD may change, suspend or discontinue the Services, Products, fees, charges and terms at any time, including the availability of any feature or content. Hey Super Fans LTD may also impose limits on certain features and Services or restrict User's access to parts or all of the Services without notice or liability. The User certifies to Hey Super Fans LTD that if the User is an individual (i.e., not a corporation), the User is at least 18 years of age. The User also certifies that it is legally permitted to use the Website, and takes full responsibility for the selection and use of the Website. This Agreement is void where prohibited by law, and the right to access the Website is revoked in such jurisdictions.
2. Modifications
Hey Super Fans LTD reserves the right, at its discretion, to modify this Agreement, fees, charges and terms at any time. The User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Website by the User following such notification constitutes the User's acceptance of the changes in the terms and conditions.
3. Payments and Fees
Hey Super Fans LTD may save User’s credit or debit card information unless the User notifies Hey Super Fans LTD otherwise through an email to hello@communityrocket.co
By accepting this Agreement, the User is confirming that it is legally entitled to use the means of payment tendered and, in the case of card payments, that the User is either the cardholder or have the cardholder's express permission to utilize the card to effect payment. Hey Super Fans LTD may refuse to process a transaction for any reason or refuse Service to anyone at any time at Hey Super Fans LTD sole discretion. Hey Super Fans LTD will not be liable to User or any third party by reason of refusing or suspending any transaction after processing has begun.
Unless stated otherwise, all fees and payments are quoted in GBP, British Pounds. The User is responsible for paying all fees, payments and applicable taxes associated with our Website and Services.
4. Online Payment Security
Hey Super Fans LTD uses the secure Payment Gateway for its online credit card transactions. All online credit card transactions performed on this site are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Hey Super Fans LTD or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within bank-grade data centres, further protecting your credit card data.
5. Refund Policy
However, if you are not completely satisfied with your purchase for a valid reason, you may initiate a refund for the purchase. Please see below for more information on our refund policy. Refunds are generally not allowed after services have transpired unless at the discretion of Hey Super Fans LTD.
Initiate a Refund
All refunds must be initiated within fourteen (14) days of the purchase date.
Refund Process
To initiate a product refund, please email customer service at hello@communityrocket.co - please let us know the specific reason you are requesting a refund, why you feel your refund is valid and what the gap is with your expectations of the product/service you purchased.
Due to the nature of online consulting, we are unable to provide a refund for calls booked and consultations that have taken place.
Refunds
After inspection, we will process your refund. Please allow at least five (5) days from the receipt of your purchase to process your refund. Refunds may take up to 10 days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your refund has been processed.
6. General
No agency, partnership, joint venture, employee-employer, relationship, etc. is intended or created by this Agreement. You acknowledge that you have all the necessary permits to grant us with User’s personal data to fulfil this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to you. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee that we will take action against all breaches of this Agreement.
Questions
If you have any questions concerning our fulfilment policy, please contact us at: